Calea is Canada’s leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies.
We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals, hospitals, patients and their caregivers, and home care programs across the country. Calea supports patient care provided by several of Ontario’s largest Local Health Integration Networks’ (LHINs) Home and Community Care services. Our customers also include Regional Health Authorities.
Our people, experience, systems, and facilities make us a trusted partner in delivering innovative, cost-effective, patient-focused care that preserves independence and enhances quality of life. With over 280 employees and pharmacy locations in four provinces, Calea is committed to continually advancing the delivery of safe, high-quality community care.
Join a team that makes a difference! Come grow with us!
Monday-Friday, must be available to work rotating shifts; 6am-2pm & 7am-3pm.
Under the direction of the Supervisor and Manager, the Customer Service Representative is responsible for the coordination of services for TPN therapy and medical supplies, coordinating timely delivery to patients, and assists with resolving product and servicing issues. In the warehouse, the incumbent reviews worksheets prior to picking and labeling of all completed packages to ensure all codes are correct. This role may assist with receiving and performs other duties such as inventory checks and quality assurance checks, etc. The work is performed according to set practices and procedure and is of a routine nature.
The incumbent must possess a thorough knowledge of Calea’s products, delivery schedules, client requirements and/or special needs as well as those of the community programs. This will enable the individual to evaluate priorities, solve problems and react quickly to emergency situations. The incumbent must be flexible and adaptable to changes of responsibility reflective of the business needs and must work well in a team environment. Excellent communication skills are essential. The incumbent must demonstrate high integrity and good judgment; always ensuring high service quality while working with minimal supervision.
? Minimum one year customer service experience
? Knowledge of medical terminology an asset but not required
? Excellent organizational, interpersonal and telephone skills
? Able to multi-task and prioritize workload, strong problem solving skills required
? Intermediate computer skills in MS office required. Comfortable and able to learn new systems and programs
? Strong attention to detail and commitment to accuracy
? Flexible and adaptable to meet the requirements of our evolving business needs.