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Client Service Coordinator (Scheduling) At CalaCare Ltd.

Location: Burlington, Ontario

Job Description

We are passionate about providing the best possible care for seniors and those facing life-limiting conditions, while providing worried families with peace of mind through our reliable services.

Job Description:

The client service coordinator is responsible for ensuring that caregivers are scheduled accurately and strategically to ensure the highest standard of staff continuity and care for our clients.

RESPONSIBILITIES

Scheduling:

-Meets daily with the coordination team, the Manager of Client Services & Operations and the Nurse Care Managers to review client care schedules

-In collaboration with the management team, the coordinator identifies the best suited caregiver for each shift

-Communicates with caregivers on an ongoing basis regarding their availability for shifts via phone, email, and text messaging.

-Responds to last minute shift requests, changes, and sick calls

-Ensures the schedule is accurate in the system and up to date at all times

-Resolves scheduling conflicts and creates scheduling plans based on client needs and caregiver availability

-Maintains client files and uploads necessary papers to the electronic system.

-Answers incoming calls from employees, clients, and community partners

-Accurately documents communication with caregivers

-Strategically builds client care schedules that are flexible and adaptable to changing care needs

-Provides administrative support to the Care Managers by entering referral information, updating client care plans, formatting documents, and assisting with other administrative duties as requested.

EDUCATION REQUIREMENTS:

-College diploma preferred

EXPERIENCE REQUIREMENTS:

-Experience in a role that required the scheduling of shift workers is preferred.

-Experience working in a health care environment is preferred.

-Customer Service experience

Other Requirements:

-Vulnerable Sector Police Check

-MUST BE COMPETENT AND COMFORTABLE USING MICROSOFT EXCEL, WORD AND OUTLOOK.

-LOOKING FOR SOMEONE WHO FINDS NEW TECHNOLOGY INTERESTING AND EASY TO LEARN

- Work schedule is a rotation that includes every other weekend with hours that vary between 8:30 AM and 8:00 PM. (hours are subject to change based on operational requirements).

Job Type: Full-time

Salary: $37,000.00 to $40,000.00 /year

Application Questions You have requested that Indeed ask candidates the following questions:

Job Type: Full-time

Salary: $37,000.00 /year

Experience:

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