We are passionate about providing the best possible care for seniors and those facing life-limiting conditions, while providing worried families with peace of mind through our reliable services.
The client service coordinator is responsible for ensuring that caregivers are scheduled accurately and strategically to ensure the highest standard of staff continuity and care for our clients.
-Meets daily with the coordination team, the Manager of Client Services & Operations and the Nurse Care Managers to review client care schedules
-In collaboration with the management team, the coordinator identifies the best suited caregiver for each shift
-Communicates with caregivers on an ongoing basis regarding their availability for shifts via phone, email, and text messaging.
-Responds to last minute shift requests, changes, and sick calls
-Ensures the schedule is accurate in the system and up to date at all times
-Resolves scheduling conflicts and creates scheduling plans based on client needs and caregiver availability
-Maintains client files and uploads necessary papers to the electronic system.
-Answers incoming calls from employees, clients, and community partners
-Accurately documents communication with caregivers
-Strategically builds client care schedules that are flexible and adaptable to changing care needs
-Provides administrative support to the Care Managers by entering referral information, updating client care plans, formatting documents, and assisting with other administrative duties as requested.
-College diploma preferred
-Experience in a role that required the scheduling of shift workers is preferred.
-Experience working in a health care environment is preferred.
-Customer Service experience
-Vulnerable Sector Police Check
-MUST BE COMPETENT AND COMFORTABLE USING MICROSOFT EXCEL, WORD AND OUTLOOK.
-LOOKING FOR SOMEONE WHO FINDS NEW TECHNOLOGY INTERESTING AND EASY TO LEARN
- Work schedule is a rotation that includes every other weekend with hours that vary between 8:30 AM and 8:00 PM. (hours are subject to change based on operational requirements).
Job Type: Full-time
Salary: $37,000.00 to $40,000.00 /year
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Job Type: Full-time
Salary: $37,000.00 /year