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Sales Force (Analyst/Programmer-Career) At Cal State Fullerton

Location: Fullerton, California

Job Description

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

About the Position:
Information Technology continuously strives to produce a higher quality of services designed to meet the expectations of the campus community. We provide a leading-edge technology environment for students, faculty and staff to advance the University's mission, vision and goals. We are seeking an exceptional individual to join our team as the Sales Force Analyst/Programmer (Analyst/Programmer-Career). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

The Sales Force Analyst/Programmer analyzes and implements solutions within the Salesforce (and related tools) environment pillar. These tools includes but are not limited to Sales Cloud, Marketing cloud, and Dell Boomi. Administers setup, migration, upgrade, configuration, reporting, tuning, usage control, and monitoring of Salesforce (and related tools) environment pillar. Manages Salesforce security including roles, profiles, sharing rules, and workflows. Manages, designs, develops, and monitors integration/ETL tools (like Dell Boomi, Queries, etc) to automate data feeds. Establishes systems and processes to ensure that product improvements, launches, and roll outs are effectively and efficiently communicated to the team. Ensures the product changes, additions, and deletions are implemented into Salesforce. Provides technical subject matter expertise and module leadership on development and implementation. Other duties as assigned.

Essential Qualifications
Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Engineering or a related field with two years of relevant full-time experience or the equivalent part-time experience. Eight years of relevant full-time experience may be substituted for the previously listed education and experience requirement.

Functional knowledge of the specialty area demonstrated by an understanding and use of advanced principles and theories. Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting to changing technology. Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution. Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches, and make modifications to action plans. Demonstrated competence interpreting and communicating information. Demonstrated reflective listening skills when working with others. Ability to assist others in completing assignments and provide work direction and training to others on new skills and procedures. Ability to plan and work on shared projects.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications
3+ years’ experience as a Salesforce Administrator. Bachelor’s Degree from an accredited four year college or university in Computer Science or Engineering or comparable experience. Proficient with Salesforce and Partner Communities. Demonstrated expertise and experience with CRM applications and relational database applications. Knowledge of MSSQL, EXCEL, JSON, ETL, APIs & Connectors to SF, knowledge of Web Services, testing tools and environments, release processes and management. Possess both technical and functional skills, i.e. capable of interpreting business requirements to technical application. Produces systems and workflow diagrams.
Strong analytical and troubleshooting skills. Good collaboration, communications skills (both written and verbal), able to take initiative, and willing to work long hours when necessary. Experience in understanding business processes for academic environment across various departments.
Strong interpersonal skills and ability to interact with a variety of staff and management with varying technical skills and knowledge. Knowledge of integration and ETL tools. Dell Boomi experience is huge plus.
Hands-on and informed on industry leading programming, web and, mobile technologies including but not limited to Apex, .NET, JAVA, and XML.

License/ Certification
A valid California driver's license and/or a reliable means of transportation required. This position requires use of a state vehicle to go to various on and off campus sites.

Special Working Conditions
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Hiring Preference
On-Campus CSUEU Employees