Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Holiday Jobs - Drive for Lyft Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Lyft Driver - Earn Extra Cash Lyft Driver Lyft Driver - Supplement Your Delivery Lyft Driver Lyft Driver Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver - Earn Extra Cash Entry-Level Jobs - Drive For Lyft Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Holiday Jobs - Drive for Lyft Flexible Hours - Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Lyft Driver - Supplement Your Warehouse Lyft Driver - Supplement Your Delivery Lyft Driver - Get Paid the Same Day with Lyft Driver Lyft Driver Full-Time Work - Drive For Lyft Lyft Driver Entry-Level Jobs - Drive For Lyft Lyft Driver Flexible Hours - Lyft Driver Lyft Driver - Get Paid the Same Day with Holiday Jobs - Drive for Lyft Lyft Driver Lyft Driver - Supplement Your Warehouse Lyft Driver Lyft Driver - Supplement Your Warehouse Holiday Jobs - Drive for Lyft Lyft Driver - No Experience Needed Lyft Driver - Earn Extra Cash Lyft Driver Lyft Driver - No Experience Needed Lyft Driver - Get Paid the Same Day with Lyft Driver Entry-Level Jobs - Drive For Lyft Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Exact Media Aecom Aerotek Two Sigma WeWork AsteroidX Jane Street Insight Global Doordash Akira Shopify Borrowell AT&T First Convenience Bank Square Peel Regional Police American Income Life Amazon Flex Instacart Walgreens Hatchways Vector Marketing Recovhub Creative Circle Microsoft Clickworker Scotiabank LowCostWebDesignFirm.com 51talk UnitedHealth Group TD Bank Top Hat Paylocity Desjardins CI&T mappedin Checkout 51 Mobeewave The Youth Connection Hootsuite SnapTravel GoParkr Xiaomi ScribbleLive autoTRADER.ca All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Junior Sales Associate At BuildDirect

Location: Vancouver, British Columbia

Job Description

What You’ll Do

  • Deliver an outstanding service and shopping experience, assisting customers to place orders over the phone or live chat, and resolving issues related to understanding order status, cancelling an order and general inquiries regarding BuildDirect.
  • As a product expert, help customers design and complete their unique projects with confidence
  • Build trust with our customers by setting clear expectations and helping them to understand:
    • How to navigate our website
    • The order process and what that means for them
    • The delivery experience and different options available
    • How to return products and what the claim resolution process looks like
  • Think creatively about ways in which we can optimize each customer's experience, identifying opportunities in the organization for improvement, and sharing the voice of the customer
  • Assist our Business Development team to grow repeat business, our B2B and PRO segments
  • Work with Marketing to develop promotions and campaigns specific to the needs of your customers.
  • Proactively follow up with prospects several times throughout the sales cycle to ensure needs are being meet and understand where there are further opportunities.

What You’ll Achieve

  • Demonstrate your ability to deliver an outstanding customer experience as measured through monthly call coaching and a Net Promoter Score (NPS) of .70+
  • Deep product knowledge and the ability to share that information in a way that helps customers as well as internal employees make informed buying decisions
  • Identify opportunities to improve or enhance the customer experience
  • Contribute to team results and support the success of others by providing assistance and expertise
  • Achieve ambitious monthly revenue targets

What You’ll Need

  • A talent for determining customer needs and providing appropriate solutions
  • The ability to communicate (verbally and in writing) clearly and concisely with both external customers and your team
  • A solution orientation and the desire to share your product knowledge
  • The skills to establish a rapport with customers to facilitate the likelihood of retention
  • Proficiency with multi-tasking, prioritizing, and managing time effectively
  • Post-secondary qualifications an asset
  • Successful candidates will be required to complete a criminal record check


What You Must Have

  • An audacious spirit that embraces uncertainty and challenges with enthusiasm
  • High levels of integrity and a commitment to do what you say you are going to do
  • Strong entrepreneurial spirit that has grit, determination and challenges the status quo
  • High degree of empathy and the ability to see other’s perspective
  • Strong sense of curiosity and the desire to learn and get better everyday
  • Persistence and a drive to overcome barriers and find ways to solve problems creatively to benefit both the customer and the organization
  • Energy, patience, and adaptability
What We Offer
  • Full time position
  • A fun and motivating work environment
  • Comprehensive total rewards package
  • Compensation for this role includes a base salary and commission