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Solution Architect At BasicGov Systems

Location: Vancouver, British Columbia

Job Description

About Us:

BasicGov develops and sells enterprise applications that serve the massively expanding universe of cloud computing solutions for state and local government. Our solution, is built upon the worlds’ leading cloud platform: Salesforce, and helps government manage revenue and improve communications with citizens and business.

We are a small company, but we’re rapidly growing. Every person we hire is very important part of a team that is built on mutual respect and collaboration. Work from home options? Check. Off-site team-building days? Check. Bonus plan? You betcha.

About You:

You are an experienced Solution Architect who can work with our technical partners and customers by helping guide their approach in our product and ideas. You will be using your curiosity and fervor to solve complex problems, and smarts to mobilize our customer and partner teams into becoming as passionate about our solution as you are.

You have experience delivering solutions that hundreds of thousands of people actually use. You are excited to engage your technical, and leadership skills to mentor, collaborate, advise, and find solutions within our team.

You have:

  • Technical Diploma (minimum) or Degree in Computer Sciences preferred·
  • 5+ years technical consulting, data modeling, or development experience in building or implementing software, OR 3+ years strong experience working in customer technical support (preferably in a SaaS organization).
  • Technical support background, familiar with customer support technologies i.e ticketing system, Slack, Jira
  • Ability to travel 25%+ in North America is required (project go-live may entail extended 2-3 week trips)
  • Salesforce Certified Administrator is an asset
  • PMP certification is an asset
  • Salesforce configuration experience is an asset

Responsibilities will include:

  • Acting as the lead evangelist for the product, regularly listening to customer pain points and partner needs and advising on approach, design and configuration best practices that solve their short and long-term problems.
  • Guiding partners during project implementation to maximize adoption, and scalability of the product.
  • Providing solutioning expertise to software architects, business analysts, developers and configuration administrators. Walking through solution options with key customer end users using language familiar with customer while identifying potential risks or issues.
  • Observing opportunities for product enhancements, resolution of bugs & technical debt and articulating them specifically to the software development team to foster adoption.
  • Designing a product rollout strategy and solution templates by directing the best in class approach for rolling out and configuration of the BasicGov for introduction to partner projects.
  • Contributing to the company’s IT brand by presenting at/leading technology forums or writing articles.

This position includes a comprehensive benefits package and is eligible for our corporate bonus plan.

Please send you resume and cover letter to careers@basicgov.com and indicate you are applying for our Solution Architect role in the subject line.

We thank all candidates that apply, but advise that only those that have been selected for next steps will be contacted.

NOTE: As BasicGov works directly with government agencies, we will require a criminal record check for all successful candidates as part of our selection process.