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Consultant Operations Connectzone - Auckland Park, Johannesburg, Gauteng At Barclays

Location: Johannesburg, Gauteng

Job Description

Consultant Operations Connectzone - Auckland Park, Johannesburg, Gauteng(Job Number: 90234903)

Description

CONSULTANT OPERATIONS CONNECTZONE

Job Sector: Everday Banking Connectzone

Reference:

90234903


Absa Is Looking For Talent

If you’re looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, then we have an opportunity for you.


It All Starts With You

To provide customer service to support customer queries and requests thereby enhancing customer service and experience and retaining potential and existing customers in the Connect zone environment.


What You'll Give Our Customer

Your main responsibilities will include Compliance, which is authenticating clients personal information, applying and adhering to the Service Level Agreements and review the applications of potential customers. You will also deal with general enquiries, like assisting the client with basic queries, merging the clients profile into the system, obtain/ capture the client’s data and managing or maintaining daily targets. First call resolution is of high importance, so you will be required to resolve incoming request, capture the information and escalate customer queries to relevant departments.


What You'll Get In Return

Help our customers get the best that Absa has to offer, and you'll get the same in return. When you’re permanently here you’ll get competitive benefits like medical aid & pension fund, preferential banking rates, and a wellbeing program , just to mention a few, and you’ll be gaining experience with one of the top financial institutions in the country, which can open up some excellent career doors for you. Employees will also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.


Education and Experience, and Competency Requirements

The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

  • NQF Level 4: Grade 12
  • Current FAIS Qualifications required (FAIS jobs only)
  • 1 year Call Centre experience, customer service and sales background.
  • Computer Literate
  • Clear criminal record


Ready to Apply?

There are four stages in our application process:

  • Application

    : On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.
  • Online Assessments

    : We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
  • Interview

    : If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
  • Outcome

    : Following your interview we'll be in touch within five working days to advise you of the outcome.


For new opportunities and exposure ... Apply today, and take your career to the next level.


If you have not received a response to your application in 15 days please consider your application unsuccessful.


We are committed to employment equity when recruiting internally and externally. Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.