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Production Support Engineer At Bank of America

Location: Chicago, Illinois

Job Description

Job Description:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Description:

Market Application Production Servies - FICC is committed to excellence and to operating a ‘world-class’ global support organization. The MAPS FICC technician is a dynamic problem solver working in a high-pressure trading environment that demands strong global partnerships, well developed technical and financial expertise, and a strict adherence to process guidelines


The following are key responsibilities fulfilled by a MAPS FICC technician (although not limited to):

  • First point of contact for business requests and reported impact (Business facing)
  • Monitoring and alerting of critical trading system environments (Core)
  • Release implementation and post-release testing (Core)
  • Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts (All)
  • Troubleshooting of complex systems issues (All)
  • Proactive identification and resolution of problem hotspots (All)
  • Development of tools and driving efficiency/stability improvements (All)
  • Accurate tracking of support effort to enable effective management reporting (All)
  • Enforcement of change management policy (All)


Required skills:


The ability to quickly and independently develop expertise is a highly valued attribute of the MAPS FICC technician. An effective analyst commonly exhibits the following behaviors:

  • The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
  • An independent sense of motivation to continuously improve themselves and their environment
  • An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
  • The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents

The core set of technical skills that are beneficial in the role are:

  • Operating systems: Solaris, Linux, Windows
  • Scripting languages: Unix Shell, Perl, Python
  • SQL (Intermediate level: multi-table joins, grouping results, etc...)
  • Grid computing and batch management
  • Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)


Desired Skills:


Product knowledge – Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives

  • Electronic trading and exchange connectivity
  • Market data distribution
  • Risk delivery

Shift:

1st shift (United States of America)

Hours Per Week:

40