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MSP experience only- IT Support Specialist II 3+ years only At ARX Networks Corporation

Location: San Francisco Bay Area, California

Job Description

Job Summary

This position requires specific IT knowledge and customer service experience that not all IT professionals can take on. You must be ready to process a lot of information and manage multiple infrastructures while maintaining excellent customer support experience.

ARX Networks is a Bay Area managed service provider, providing a wide range of Technology and Pharma companies small and medium-sized in the San Francisco Bay Area. We work very closely with our clients to help them manage their IT so they can focus on their business. ARX offers a unique combination of services in IT outsourcing. We are currently looking to fill a full-time position to assist our clients in the San Francisco Area.

Who is our next candidate?

- An amazing communicator who is passionate about technology and empathetic with users

- Customer focused who will deliver great services and solutions to ARX's San Francisco clients

- Owns IT related issues, and works closely with Service Desk Engineers and System Admins to deliver solutions.

- Maintain and provide weekly updates during weekly team meetings

- A problem solver who thrives on helping users and providing best solutions to problems

*
REQUIRED QUALIFICATIONS*

- Minimum of 3 years of working for a managed service provider services for businesses.

- Proficiency in managing an internal ticketing system (Connectwise, or other help desk solutions)

- Minimum 5 years of proven white glove IT Support and Help Desk experience supporting multiple platforms (primarily Windows and Mac)

- IT Support relating to technical issues involving Microsoft's business suite (Office 2013/2016/ Office 365), and Windows (10)

- Proven knowledge with Office 365 Admin Suite, applications as well as Azure AD

- Proven knowledge with Google Admin suite, and applications

- Proven knowledge of Apple's Mac OS X core business applications and operating system

- IT Support relating to technical issues involving iOS and Android phones and tablets

- Proven knowledge of networking protocols and network troubleshooting

- Ability to troubleshoot computer hardware issues and diagnose technical issues

- Experience with Cloud VoIP system, provisioning, management and troubleshooting

- Experience with Audio/Video setups for Conferencing systems including Zoom conferencing

- Ability to work independently and reporting back to management on a periodic basis

- Must be able to travel within the Bay Area as needed

Main Responsibilities

- A problem owner and point of contact for ARX clients

- Able to service triage requests as they arrive through email, phone, and through client's ticketing system

- Respond back to end-users as needed, and follow up with them to maintain and improve service delivery

- Maintain internal service ticket information and properly manage help desk life-cycle process.

You get a plus for:

- Working knowledge of MFA/2FA and SSO systems

- Detailed AWS and Azure work history

- Project management skills and certifications

WHY WORK WITH US?

We have a Simple and Fun Culture

- We understand that employees spend a significant amount of their time at work, but they have lives too, which is why we promote work/life balance at ARX. We value every team member as a contributor and expert in their own right, no matter what stage you are in your career. Knowledge is shared because not only does everyone have a lot to share but we all still have a lot to learn.

Other Benefits include Medical, reimbursable expenses, dental, vision, and 401K with a matching incentives, stocked snacks and refrigerator, Friday lunches, team events and the occasional gaming arena at our corporate office

Job Types: Full-time, Contract

Experience:

Contract Renewal: