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Biomedical Robotics Field Servcie Engineer At ARTAS iX

Location: Brooklyn, New York

Job Description

Position Description:

This position is based in the Northeast. Responsible for delivering very high levels of customer satisfaction to our ARTAS customers.
FSE must be located within an hour's drive of Long Island.

Position Responsibilities:

  • Perform installation, upgrades, on-going service support and maintenance of Restoration Robotics’ ARTAS system in assigned territory.
  • Close interaction and communication with customers, account teams and headquarters support staff to schedule and coordinate field service activities.

Position Qualifications:

  • Minimum 3 years experience in Field Service, installation and troubleshooting complex electronic equipment or equivalent.
  • Associate’s Degree is required or a technical degree and 3-5 years equivalent work experience.
  • Must be a self starter, working without close supervision, be able to successfully schedule, organize and conduct filed service activities in assigned territory.
  • Must have experience in servicing and maintaining high value capital equipment.
  • Robotics and/or electro-mechanical systems service experience required.
  • Medical device experience preferred.
  • Hospital or Surgery room experiences a plus.
  • Knowledge of computer networks preferred.
  • Strong troubleshooting skills.
  • Strong interpersonal and presentation skills.
  • Must be willing to travel 75% of time regionally, with occasional national and international travel.
  • Must be able to lift 50lbs.