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Inside Sales Customer Service Representative At Armature Electric Ltd

Location: Burnaby, British Columbia

Job Description

General Description:

Inside sales people are responsible for handling customer inquiries of all types. They are required to be courteous and to pay close attention to detail. In many cases they are the interface between Armature Electric technical staff and the customer, and therefore required to have a good technical aptitude and the ability to listen, understand, and explain technical issues. As salespeople, they are also required to have an understanding of commercial issues such as: profit margins, payment terms, credit worthiness, warranty policies, terms & conditions.

Duties:

~ Inquiries:

- Respond to incoming sales calls in a courteous and timely manner. (Top priority)

- Record all phone conversations

- Return calls promptly

- Submit quotations in a professional manner, including a detailed description of what is

being supplied, and of AEL terms and conditions

- Follow up on all quotations

~ Order Processing:

- Source products or services for customers, and ensure they meet customer requirements

- Obtain customer Purchase Order for all orders

- Ensure customers and AEL's terms and conditions are compatible on all orders

- Track and acknowledge any changes on existing orders

- Maintain contact with AEL departments or vendors to monitor order progress

(Order follow-up)

- Promptly process all paperwork

-General;

- Promote a professional company image through prompt, thorough, and courteous customer service

- Keep up-to-date with new product lines, services, and/or pricing policies

- Attend company sponsored training as required to improve product knowledge and/or job skills

- Keep work area neat and clean

- Perform other duties as assigned by supervisor

Qualifications:

- High School graduation

- Technical school training is desirable

- Experience in sales, purchasing, and/or customer service is desirable

- Basic knowledge of electrical apparatus is desirable (AC and DC Motors, Variable Frequency Drives, Soft Starters, Motors, Controls)

Job Type: Full-time

Salary: $35,000.00 to $55,000.00 /year

Experience:

Education:

Location:

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