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TREASURER'S OFFICE, ENFORCEMENT CASHIER At Arlington County, VA

Location: Arlington, Virginia

Job Description

Position Information

The Arlington County Treasurer's Office is seeking a full-time Enforcement Cashier to interact directly with the public, accepting payments on delinquent accounts, providing compassion in stressful situations, applying appropriate enforcement action when required, and ensuring a pleasant customer experience in an otherwise unpleasant situation, and to communicate with other County agencies. This position reports directly to the Enforcement Supervisor in the Compliance Division and will share duties with another Enforcement Cashier operating the Compliance Cashier Window. The Treasurer's Office provides services to an ethnically diverse population, some of whom may have limited English language skills.

Shared duties include:

  • Operating a cashier window;
  • Settling cash and balancing payments;
  • Maintaining current knowledge of all tax types, agency debt, court debt, policy, procedure, and State code surrounding collection of debt;
  • Meeting debtors and resolving issues; counseling when necessary and carrying out enforcement action;
  • Utilizing various types of collection software, State databases, and parking ticket software;
  • Distributing and responding to correspondence;
  • Assisting Tax Relief recipients with the application process in-office and in-the-field; and
  • Completing administrative duties and special projects as assigned.
The ideal candidate must be detail-oriented, organized and comfortable collecting on delinquent accounts; have excellent oral and written communications skills, computer proficiency, basic math skills and problem-solving ability. Additionally, this position requires a strong aptitude and positive approach to customer service and a desire to serve the public. This employee will also perform a variety of complex administrative duties.

Selection Criteria

Minimum: High school diploma or the equivalent, plus three years of cash handling and administrative support experience, preferably in programs similar to those in the Treasurer's Office.

Desirable:

  • Experience using a multitude of software programs, including Microsoft Office Suite or similar software.
  • Experience working directly with the public, explaining policies, regulations and/or tax regulations to customers.
  • Proficiency in speaking, writing and understanding both English and Spanish.

Special Requirements

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Employee must complete a criminal background check and a Virginia Central Registry background check through the County's Human Resources Department.

Additional Information

Work hours: Monday through Friday, 8:00 a.m. - 5:00 p.m.

?The official title for this position is Treasury Program Specialist I.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Completion of the Supplemental Questionnaire is a requirement of the application process. Do not respond with "see resume" to any question. Incomplete applications will not be considered.