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Technical Account Manager At Arkose Labs

Location: San Francisco, California

Job Description

About Arkose Labs


Arkose Labs prevents multimillion-dollar fraud and abuse for companies like Roblox, Kik, and Electronic Arts. Backed by PayPal, and winner of the 2019 MRC Technology Award, our pioneering solution invisibly recognizes the context, behavior, and past reputation of requests made to the web and mobile apps. When requests cannot be recognized, they are intercepted by our proprietary Enforcement technology to classify their authenticity with evidenced certainty. Enforcement responses are trained by the solution to accurately model Inauthentic requests with machine learning in real-time, which validates the decisiveness of the system to incrementally minimize false positives. Arkose Labs eliminates the need for tedious enterprise-specified actions such as blocking, redirecting, or flagging, and thwarts attackers with attritional defenses that compel attackers to surrender.

Learn more about Arkose Labs from our innovation sandbox presentation at RSA: https://www.youtube.com/watch?v=JvNhVsNuTu8

Position Summary:
Your primary role on the Arkose Labs team is to guide our customers through the optimization of our services, in order to meet their security goals and objectives. As a Technical Account Manager, you will manage customer relationships: providing technical guidance, issue resolution and reporting on events & statistics. In addition, you will be central to driving success for our customer’s security initiatives across the Arkose Labs organization through close alignment with Engineering, Data Science, and Product.
As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Primary Responsibilities:

  • Develop a trusted advisor relationship with our customers
  • Drive customer adoption and deliver on Arkose Labs value proposition
  • Setup and onboard new customers
  • Serve as primary point-of-contact for customers
  • Provide technical support and guidance to customers
  • Coordinate ongoing security & efficiency projects
  • Develop and deliver customer-facing reports
  • Manage customer communications
  • Collaborate with internal organizations on projects and initiatives
  • Identify and document process improvements
  • Provide customer training on the use of Arkose Labs services
  • Identify expansion opportunities, future use cases and implementation rollouts with customers

Requirements:

  • Computer Science Degree or equivalent technical (engineering) background
  • Working knowledge of HTML, JavaScript, XML
  • Demonstrated experience providing Level I & II technical support
  • Ability to quickly learn and support new technologies
  • Prior experience in a customer facing role preferably within a SaaS organization
  • Background in customer-facing cybersecurity is a big plus
  • Self-motivated with demonstrated problem-solving skills
  • Experience in leading projects across customer and intra-department audiences
  • Strong attention to detail
  • Team player, willing to learn, research and teach others
  • Excellent written and verbal communication skills
  • Strong work ethic, customer focus and winning attitude!

Why Arkose Labs?

The opportunity to join a pioneering technology company built by an ambitious team who are passionate about their product and love coming to work every day. Professional growth and development are the fabric of our culture. Competitive salary, equity, and a robust benefits package, and amazing office in the heart of the FiDi.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.