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Senior Customer Success Manager, Alexa for Business At Amazon Web Services, Inc.

Location: New York, New York

Job Description

The Customer Success Manager is a key member of the Alexa for Business team who ensures that our customers are successfully able to adopt and implement Alexa for Business. Working closely with the customer, the CSM will build and manage cross-functional relationships across the customer organization to enable the adoption of Alexa for Business across lines of business and other functional departmental units. Executing against and reporting on Customer Success metrics, the CSM is constantly looking to optimize the solution for the customer, drive adoption, and ensure the highest value realization. The CSM applies their expert product knowledge to enable new use cases, increase end user satisfaction, and provide customer feedback to product management.

CSMs are truly passionate about customer success and the overall customer experience. CSMs possess excellent verbal and written communication, program management, and product skills. As the customer focal point during the adoption phase, the CSM will work closely with product teams, partners, sales, support, and professional services team to execute an implementation plan that meets and exceeds the customers' needs.

We are looking for CSMs with a proven track record of delivering results, outcomes, and business impact for customers through influence and trust. CSMs must have messaging and communications skills that resonate at all levels with both internal and external stakeholders. CSMs understand the commitment required to analyze customer business goals, and will take proactive action to implement the best practices that drive customer success with Alexa for Business.

Roles and Responsibilities: