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Systems Analyst At Air Canada Vacations

Location: Montréal, Quebec

Job Description

Responsible for application support of systems, testing, coordination of system changes and system security.

RESPONSIBILITIES:

  • Support all functional aspects of the internal and external systems, including the relationships to internal and external interfaces;
  • 2nd level support and use of trouble reports for follow-ups (bugs/questions and support);
  • Responsible for customer support and ensuring service levels meet business and customer requirements;
  • Responsible for Functional, Integrated and Regression Testing of new functionality and program fixes for internal systems and external systems;
  • Understand the requirements of the client and study the various ways in which the requirements can be met;
  • Thoroughly analyze the pros and cons of every solution before deciding on a best feasible solution;
  • Develop and Maintain system procedures and documentation;
  • Develop test plans and scripts for testing;
  • Gather information on issues/user requirements and assist programmers in analysis of system issues and provide input for solution recommendation;
  • Create and maintain help and error message logs for internal and external systems;
  • Apply security policies in maintenance of security system for internal access, external access and CRS;
  • Maintain and process check-list tasks (operational);
  • Provide test results, documentation and training of new functionality to Training Department and/or other Departments;
  • Undertake special projects, as required;
  • Use tools and utilities to complete daily activities;
  • Coordinate/liaise with IS technical staff ;
  • Coordinate/liaise with external partners, mainly Air Canada, for internal and external systems;
  • Perform other tasks as assigned by immediate superior.

KNOWLEDGE AND SKILLS REQUIRED:

  • College diploma in computer with emphasis in computer science with at least 2 years experience in the Wholesale Travel industry;
  • In-depth knowledge of activities performed by all other departments, especially E-commerce web site, reservations, ticketing, inventory control, operations, their policies and procedures;
  • Demonstrate initiative, flexibility, judgement and people management skills.
  • Solid knowledge of the tour operator industry and relationships between ACV and Air Canada;
  • Knowledge of travel reservations systems and the role of Information Technology within the corporation.
  • Knowledge of JIRA and Confluence as tracking and documentation tools.