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Air Canada Rouge - Bilingual Flight Attendant (Mississauga Base) At Air Canada Rouge

Location: Montréal, Quebec

Job Description

Primary Flight Attendant responsibilities include:

  • Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight
  • Communicating with customers through one-on-one interactions and general intercom announcements in a warm, friendly and professional manner
  • Welcoming customers and engaging with them throughout the flight to create a comfortable, friendly environment
  • Ensuring mandatory safety procedures are followed
  • Liaising with the flight deck crew (pilots) to ensure a smooth and well operated flight with excellent customer communications
  • Provide inflight snack, meal, and beverage service and the sale of onboard products
  • Operation of and assistance with the inflight entertainment system
  • Assisting customers with a variety of needs including carryon baggage stowage, seating arrangements and general comfort
  • Handling onboard incidents and emergencies
  • Handling a medical incident or emergency, including providing First Aid as required
  • Ensuring the general orderliness of the aircraft
  • Ensuring customer feedback is shared with management and taking an active role in helping management operate and evolve Air Canada Rouge to provide the best possible customer experience
  • Completing and submitting required safety reports

Requirements:

  • Minimum 18 years of age
  • Possess at least a high school diploma
  • Hold a valid Canadian Passport without restrictions
  • Live within 90 minutes of Toronto Pearson Airport or willing to relocate
  • Able to obtain a Transport Canada security clearance
  • Able to access the internet for last minute changes and communications
  • Comfortable working at high altitudes in a pressurized cabin
  • Customer service experience an asset

Language Skills:

  • Candidates who speak both English and French fluently are preferred.
  • Preference will also be given to candidates who speak the following languages in addition to English: French, Spanish, Portuguese, Arabic, Greek, Romanian, Croatian, Italian, Japanese, German, Hungarian, Cantonese and Mandarin.

Diversity and Inclusion

Air Canada Rouge is committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. We believe in celebrating the diversity of our workforce and as an equal opportunity employer, we encourage all qualified individuals to apply.

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Les principales responsabilités d’un agent de bord :

  • Préparer l’avion pour l’embarquement des passagers et sensibiliser ces derniers aux services et au plan de sécurité du vol
  • Communiquer de façon chaleureuse, amicale et professionnelle avec les clients, autant lors d’interactions individuelles que d’annonces à l’interphone
  • Accueillir les clients et interagir avec eux pendant le vol afin de créer un environnement confortable et convivial
  • Vérifier que les procédures de sécurité obligatoires sont respectées
  • Assurer la liaison avec le poste de pilotage (les pilotes) afin que le vol se passe sans incident et avec une excellente communication aux clients
  • Servir des collations, repas et boissons en vol et vendre des produits à bord
  • Assurer le fonctionnement du système de divertissement en vol et aider les passagers à l’utiliser
  • Répondre aux divers besoins des clients, y compris en ce qui a trait à l’entreposage des bagages à main, à la disposition des sièges et à leur confort général
  • Prendre en charge les urgences et incidents à bord
  • Prendre en charge les urgences et incidents médicaux et prodiguer les premiers soins, si nécessaire
  • Garder l’avion en bon ordre
  • Transmettre les commentaires des clients à l’équipe de gestion et participer activement à la direction et l’évolution d’Air Canada Rouge, dans le but d’offrir la meilleure expérience client possible
  • Remplir et remettre les rapports de sûreté nécessaires

Exigences :

  • Être âgé d’au moins 18 ans
  • Posséder un diplôme d’études secondaires
  • Avoir un passeport canadien sans restrictions
  • Habiter à moins de 90 minutes de l’aéroport Pearson de Toronto ou être disposé à déménager
  • Être en mesure d’obtenir son habilitation de sécurité de Transports Canada
  • Avoir accès à internet pour consulter les changements ou communications de dernière minute
  • Pouvoir travailler à haute altitude, dans une cabine pressurisée
  • Expérience en service à la clientèle, un atout

Compétences linguistiques :

  • Les candidats bilingues (anglais et français) seront privilégiés.
  • Les candidats parlant les langues suivantes en plus de l’anglais seront également privilégiés : français, espagnol, portugais, arabe, grec, roumain, croate, italien, japonais, allemand, hongrois, cantonais et mandarin.

Diversité et inclusion

Air Canada Rouge s’engage à soutenir la diversité et l’inclusion et à créer un milieu de travail sain, accessible et enrichissant qui met en valeur la contribution unique de chaque employé au succès de l’entreprise. Nous célébrons la diversité de nos employés et, en tant qu’employeur souscrivant au principe de l’égalité d’accès à l’emploi, nous encourageons toute personne qualifiée à postuler.