Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
Reporting to the Director, IFS Safety and Regulatory Compliance, the Manager, Quality- IFS is responsible for the design, implementation and assessment of the IFS Quality Programs & Processes in accordance with prescribed regulatory provisions including the Safety Management System (SMS) Programs, Processes and Manuals for the In-Flight Service branch. The incumbent is responsible for the Branch’s compliance to Transport Canada SMS and IATA SMS requirements. This role is accountable for the oversight of the Branch’s Emergency Response Program, Processes and Manuals in accordance with prescribed regulatory provisions.
Leads the quality IFS program as the Quality Manager (QM) and represents the IFS branch at interbranch meetings.
Manage the design, implementation and assessment of the IFS Quality Programs, Processes and Documentation in accordance with prescribed regulatory provision;
Manage the development and implementation of an internal quality audit schedule that will satisfy both regulatory and industry standards where necessary;
Recruit, train and manage resources to conduct the internal on-board quality inspections.
Manage an audit trending process that facilitates the tracking of findings, observations and best practices;
Conduct Root Cause Analysis and developing Corrective Action Plans of all audit findings;
Ensure audit standards are maintained to be consistent with corporate and branch/department audit procedures;
Ensure the development of standard audit checklists;
Communicate quality issues that could potentially threaten the safety and quality of the branch to the Director IFS Safety & Regulatory Compliance;
Provide leadership and monitor activities related to effective quality and auditing to ensure timely closure of internal and external audit findings;
Coach, guide, counsel and develop the Audit Team on IFS audit procedures and principles as required.
College/University Diploma in a related field
5 years safety/training experience in an operational branch of the airline industry
2 years experience in conducting safety inspections or the equivalent
Flight Attendant background required
Safety/Quality training an asset
Knowledge of the Canadian Aviation Regulations (CARs and CASS)
Knowledge of the IATA operational standards (IOSA ISARPS)
Knowledge of the Flight Attendant training standards (TP12296) and Flight Attendant manual standards (TP12295)
Knowledge of the Canadian Labour Code an asset
Excellent oral and written communications skills
Excellent interpersonal skills working with various groups
Self-auditing and high- quality standards skills
Detail-oriented and able to work with a high volume of documents in a fast-paced environment
Highly organized and process-oriented
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.