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Administrative Assistant - Customer Regulatory & Resolution - Montreal At Air Canada

Location: Dorval, Quebec

Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents and the only international network carrier in North America to receive a Four-Star ranking from independent U.K. research firm Skytrax. In 2018, Air Canada has been voted for the seventh time in nine years, the Best Airline in North America. We are among the 20 largest airlines in the world and serves more than 48 million customers each year. We plan on serving and delighting even more. We are undergoing significant growth and transforming to become a global aviation champion.

We have an innovative legal team that continues to earn the respect and confidence of our internal colleagues, participating as true business partners to support Air Canada’s strategic objectives. When you join Air Canada and its Legal Department, you’ll become a vital part of a team of driven professionals that are truly making a difference, connecting Canada and the world.

We are seeking an administrative assistance who will support the Customer Regulatory and Resolution group within the Legal Department.

  • Provide secretarial and administrative support for a number of Counsel and paralegals.

  • Maintain and up-date extensive filing system.

  • Open, organize and maintain files and documents including computer files

  • Gathering passenger information from various corporate systems and consolidating into Legal Department’s file system for rapid and effective retrieval.

  • Maintain and coordinate efficient flow of documents, including various databanks

  • Review and monitor status of files and assist with follow-up.

  • Type, format and assemble correspondence.

  • Organize and coordinate meeting/conference calls as well as travel arrangements for Counsel and Legal agents.

  • Ensure follow-up on status of action items/projects.

  • Coordinate and liaise with internal and external parties.

  • Provide accurate document preparation support by composing and/or editing a variety of documents, including highly confidential correspondence, memoranda and contracts.

  • Coordinate with Litigation group as files move through court process to ensure timely handling and preparation of relevant f proceedings.
The selected candidate may not necessarily have experience to perform all tasks and will receive hands on training from our capable team.


  • Minimum of high school degree with a minimum of 3 years of secretarial work experience;

  • Availability to work flexible hours, on occasion;

  • Excellent secretarial and clerical skills;

  • Excellent organizational and administrative skills;

  • Excellent communication and interpersonal skills;

  • Excellent attention to detail;

  • Ability to build strong professional working relationships;

  • Ability to work without immediate and constant supervision;

  • Ability to work under pressure with speed and accuracy and establish priorities in order to meet deadlines;

  • Demonstrate a high degree of tact, discretion and good judgment in recognizing scope of authority and in protecting confidential information;

  • Desire to take on new initiatives, to learn and adapt to new types of work and to changing requirements;

  • A desire and ability to continuously expand and update professional knowledge and hone training skills in order to enhance individual and team innovation and productivity;

  • Proficient computer skills using Microsoft Office: Word, Outlook, PowerPoint and Excel;

  • Legal background, an asset.

  • Knowledge of the industry is an asset. A successful candidate will be one who takes pride in his or her role as a representative of the Best Airline in North America.


Bilingual (English and French)

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.