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Customer Success Specialist At AgencyAnalytics

Location: Toronto, Ontario

Job Description

Job Description

We're seeking an experienced, high level customer success champion to provide technical support and account executive services to users of our highly successful SaaS utility. This isn't your typical "customer service" position! You'll be joining a small, tight-knit, and highly committed team that's passionate about helping customers to reach their business goals using our product. You'll be providing technical support, functioning as an account executive and writing technical documentation. Most of this will be done using intercom for support and zoom to provide screen sharing demos.

Responsibilities

  • Provide customer support / tech support using Intercom
  • Perform one on one screen share demos
  • Conduct webinars for B2B customers
  • Perform account setup and similar "account executive" type functions
  • Write high quality technical support documentation

Experience Required

  • 3+ years in a similar customer success or technical support role for a SaaS
  • Moderate to advanced understanding of SEO
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)
  • Advanced written communication skills
  • College degree (bonus)
  • Content production (written / video) or marketing skills (bonus)
  • Experience running your own website (bonus)

Salary

  • $800/week USD

Benefits

  • 100% remote position
  • 3 weeks vacation
  • Frequent promotions
  • Fun working dynamic
  • Annual company retreats
  • Unlimited personal days
  • Autonomy and flexibility
  • Profit sharing