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Customer Support Representative At Age of Learning

Location: Glendale, California

Job Description

Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of more than 600 individuals—from educators, developers, artists, writers, designers, and engineers, to producers, product managers, and marketing experts.

We are the creators of the award-winning ABCmouse.com® Early Learning Academy curriculum, experienced by more than 10 million children worldwide who have completed over 3 billion Learning Activities to date.

We are committed to helping every child learn. Our Education Access Initiatives reach millions of children by offering the full ABCmouse curriculum at no cost to teachers and community institutions such as libraries, Head Start programs, and community centers—including public housing authorities and after-school programs.

At Age of Learning, we are Bringing Learning to Life®!

Summary
Join a team that’s revolutionizing the way children learn. Our award-winning product, ABCmouse.com, is used in homes, schools, libraries and other learning centers across the U.S. and around the world, with more than one billion learning activities completed to date.

We are looking for dynamic Customer Support Representatives (Tier I) to provide an exceptional customer experience. As an effective communicator who is solutions oriented, able to multitask, and is willing and able to take initiative you will thrive in this role. We look to promote from within and offer opportunities for growth with the Customer Support Team as well as the Age of Learning Team.

Primary Responsibilities:

  • Handle incoming customer communication (phone, email, chat)
  • Perform basic troubleshooting and provide website support
  • Assist customers in handling of their accounts (billing, renewals, cancellations)
  • Obtain customer information and update the customer information as needed
  • Audit customer information for errors and discrepancies
  • Demonstrate knowledge of product and services
  • Suggestively sell upgraded services as appropriate for customer needs
  • Meet personal and team targets

Qualifications:

  • Minimum of 6 months of prior Customer Service Experience
  • Must be able to work a flexible schedule including Saturdays and Sundays.
  • Prior experience in a call center is preferred not required
  • Excellent verbal and written communication skills
  • Demonstrated attention to detail
  • Consistent effort and energy
  • High School diploma or equivalent required
We provide:
  • Medical, Dental, Vision + 401k
  • Highly competitive PTO policy
  • Casual Dress Code
  • Snacks + Drinks (Coca Cola Freestyle Machine)
  • Gaming room including an Arcade (2,000+ games) as well as PS4’s
  • Frequent team and company outings
  • Limitless opportunities for professional growth!

This is an in-house, full-time position based at our headquarters in Glendale, CA.

Starting salary:
  • $15/hr
Application process:

In addition to applying to the position, candidates must also complete a series of Spark Hire video questions as part of the application process. Please see link and instructions below.

Before you begin, you will be given the option to view a video tutorial that will walk you through set up, give you an opportunity to check your audio and video, and allow you to answer a sample question to ensure that everything is working properly. When you are ready to begin, you may continue to the first question.

After hearing each question, you will have one minute to prepare your answer and two minutes to record. Make sure you think about your answer before recording - you only get one take! After you have completed all of the questions, you may submit your questions!

Follow this link to proceed to the interview: https://hire.li/9e82725

Age of Learning does not sponsor work-related visas for this position. This includes, but is not limited to, H1B visas