Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of 600+ individuals comprised of nationally-renowned educators, curriculum experts, designers, animators, engineers, and more. We develop engaging, effective digital learning content to help children build a strong academic foundation for lifelong success.
Our flagship product ABCmouse.com Early Learning Academy® is a comprehensive curriculum and the #1 learning app and website for children ages 2 through 8. More than 18 million children worldwide have completed over 4 billion learning activities on ABCmouse. Other Age of Learning programs include an immersive English language learning product for children in China; ReadingIQ, a world-class digital library with thousands of curated books; and a groundbreaking adaptive learning system that personalizes math instruction for every learner.
We are committed to helping all children succeed. Through our Education Access Initiatives, we make ABCmouse available at no cost to millions of children through schools, libraries, Head Start programs, and community centers—including public housing authorities and after-school programs.
As we expand our global reach and broaden the educational impact of our programs, we’re looking for passionate, ambitious, and collaborative leaders to become a part of our growing team.
The Customer Support Manager is responsible for service delivery execution including supervisor management of front line representatives, achieving performance metrics set by leadership team and assisting with scheduling, quality monitoring and training when called upon to assist. This position will also be responsible for planning, organizing, and managing day to day activities for our inbound/outbound customer support team. Our call center is a multi-shift, 7-day per week operation.
Candidates must complete a series of Spark Hire video questions as part of the application process. Please see link and instructions below.
Before you begin, you will be given the option to view a video tutorial that will walk you through set up, give you an opportunity to check your audio and video, and allow you to answer a sample question to ensure that everything is working properly. When you are ready to begin, you may continue to the first question.
After hearing each question, you will have one minute to prepare your answer and two minutes to record. Make sure you think about your answer before recording - you only get one take! After you have completed all of the questions, you may submit your questions!
Follow this link to proceed to the interview: https://hire.li/7e6547e
In order to be considered for this position, please submit a resume and a cover letter.