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Client Service Representative At AGAT Laboratories

Location: Thunder Bay, Ontario

Job Description

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.

As a Client Services Representative, you will be part of a team responsible for building and maintaining strong relationships with clients which may include:

Answering multiple technical questions in a timely fashion

Ensure lab results are delivered in a timely fashion.

Ensure client special requests are fulfilled as per their specifications.

Ensuring all QC measures have been met before reports are presented to the client.

Proactively ensure overall satisfaction of client base including communication to management team as appropriate.

Research all client inquiries to complete resolution, enter corresponding orders/quotes with complete documented follow up.

Provide clear, concise and accurate information to operations as it pertains to client projects (including but not limited to rush and ongoing projects).

Report analytical results to clients within expected turnaround times (TAT's).

If necessary, provide clear and concise instructions based on report findings.

Other administrative duties as required

Qualifications:

Bachelor of Science degree preferred

Bilingual French and English an asset

Excellent Communication Skills

Helpful, good natured and friendly even under pressure

Fluent in English, both written and verbal

Intermediate knowledge of Microsoft Office Suite and general computer skills

Practice excellent customer service

Must be organized and able to multi-task; can successfully deliver on multiple deadlines

Excellent time-management skills

Must be willing to work as part of a team

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

AGAT Laboratories would like to thank all applicants; however only candidates selected to interview will be contacted. Send your resume and your cover letter in Word or PDF format via http://www.agatlabs.com/careers. Please indicate in the comments line what position you are applying for.

Thank you for your interest in AGAT Laboratories.

Job Type: Full-time

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Education:

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