In collaboration with the NAT Sr Account Executive, the NAT Sr AM is responsible for the account management of one of oour clients. Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies. Develops service strategy to ensure renewal and growth of business as well as retention of members. Develops relationships with various internal and external contacts to ensure the effective implementation of the service strategy. Collaborates with internal partners, existing customers and third partner vendors to maximize profitable growth and cross-sale opportunities as well as increase membership. Become a trusted advisor to our clients and consultants. Works strategically to build consultative solutions. Must be licensed to sell Life, Health products in the state where you reside. If not currently licensed, this will be required within 60 days of employment effective date and prior to compensation eligibility.
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention. Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues). Offers creative product and service solutions to address client's evolving needs. Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account teams business plan for each customer. Collaborates with account team members and functional support areas on more complex product or service issues to ensure clients needs. Collaborates cross-functionally to identify, implement and monitor the customers service efficiencies, including performance guarantees. Collaborates with team members on case installation to manage the integration of clients and Aetnas internal organizations, ensuring a smooth installation.
Bachelors degree, 4-6 Years industry / customer service experience. National Accounts experience required. Experience supporting Hospital and Healthcare Customers a plus. In addition to account management support, this individual will provide reporting, presentation, and project management support to the team as needed.
Above average knowledge of Aetna reporting systems (EPCM and AHIA) and ability to deliver reporting and support questions from consultants and employer groups, ability to manage multiple complex projects to closure, an ability to work internally across the organization to support non-standard process and help develop work flows.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS:
Insurance/Insurance License is desired
Functional - Sales & Service/Account Management/4-6 Years
Functional - Sales & Service/Sales administration, support, reporting/4-6 Years
Functional - Sales & Service/Self insured/stop loss products/4-6 Years
Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/Power User
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/Power User
Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/Power User
Service/Improving Constituent-Focused Processes/ADVANCED
Service/Providing Solutions to Constituent Needs/ADVANCED
Leadership/Collaborating for Results/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
ADDITIONAL JOB INFORMATION
This position can be located in the San Francisco or Walnut Creek office.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.