Provides proactive account service management in support of business objectives and to achieve customer satisfaction.
59024 Fundamental Components:
Assists with development and execution of customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.
Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications.
Manages plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
Supports open enrollment activities. Background Experience:
3-5 years industry or customer service experience preferably with complex accounts.
Insurance license, as required by state law.
College degree or equivalent work experience.
Potential Telework Position:
Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests