**Position Requires Candidate to Travel 50-75% to North Carolina and Florida**
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies. 66605
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention. Delivers monthly health & wellness messages to members. Follows through on outstanding issues to the point of resolution.Offers creative product and service solutions to address client's evolving needs.Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team’s business plan for each customer.Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
2-5 years industry or customer service experience.Multi-functional experience, e.g., health & wellness, underwriting. Insurance license, as required by state law.College degree or equivalent work experience.
Additional Job Information:
Active listener. Strong empathy skills. Excellent follow-up and communication skills.
Leadership - Collaborating for Results, Sales - Delivering on the Promise, Service - Handling Service Challenges
Benefits Management - Encouraging Wellness and Prevention, General Business - Applying Reasoned Judgment, Service - Case Administration, Service - Providing Solutions to Constituent Needs
Products-Medical - Aetna Group Medicare Advantage Plan Network Service Areas, Sales & Service - Account Management, Sales & Service - Sales administration, support, reporting
Aetna Application - Aetna Navigator Public, Aetna Application - Aetna Navigator Secure, Database - Intuit QuickBase, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Word
Insurance - License, Life/Health (ME)
Potential Telework Position:
Percent of Travel Required:
50 - 75%
Aetna is an Equal Opportunity, Affirmative Action Employer
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
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