Working in a customer service call center? Unhappy about unrealistic stats used to measure your performance? Tired of giving customers the illusion that you are there to help? Do you wish you could work for a company that actually wants you to take your time with its customers? Do you wish you could work for a company where customer experience is not just a catch phrase but a fundamental part of who they are?
If you answered yes to these questions, then we want to talk to you!
We have been the appliance specialist for years, which is no small accomplishment. How did we get there? Simple, by offering customers what they really deserve, great service! We really are available to talk to our customers. Our call center is open daily from 7am to 10pm. We continue to be the leader in the appliance industry in Quebec and are looking for superstars to join our evolving customer experience center.
A Day In The Life Of:
Our superstars take customer experience very seriously. We're looking to offer our customers so many ways to reach us, be it by phone, email or chat. We're like that cool grandpa that's mastered selfies and smartphones!
If a ringing phone is not your thing, we understand, but this is not for you! While our phones don't ring off the hook, we strive to always answer them quickly. Our callers don't wait tirelessly on hold listening to some awful music, we actually answer.
Sometimes our customers just need a hand on how to use their appliances. Afterall overcooked chicken is really not that yummy. Don't worry, you don't need to give out grandma's secret recipe, but just offer assistance. You'll see, we have lots fun, but sometimes customers express themselves loudly, so we need someone that has thick skin and stays focused on finding a solution.
We have regular team huddles, where your opinion is not only welcome but expected. The only way we can get better is with input from the front-line (that's you!). Many challenges and ideas coming from these huddles allowed us to be who we are today.
Do any of these adjectives describe you?
We are looking for someone who is autonomous. While we have a strong support system and great team, we need someone who can decide and own up to it. In turn, we place our trust in you. We don't believe in managing by checking everything you do. We let your results speak for themselves.
On top of their game
Don't you hate when someone says they'll call you back and then don't? So do we! That's why we need team players who are committed to actually delivering a stellar experience. We follow-up with customers regularly to keep them up to date on their requests and we even call them just to check in and make sure their happy. Happy customers are always a good thing!
Not to be married, but to do your best each and every day
Nothing to do with math, but rather you own up to your work, decisions and those occasional mistakes (yes, we forgive mistakes, that only shows you're trying)
You're not afraid of risk and challenges. You roll up your sleeves and get stuff done.
We offer a great starting salary ($18/hour) with great benefits including group insurance and group pension, We are easily accessible by car and public transit and offer modern offices. We also offer sick days and personal days as well as employee discounts!
3 Month probationary period
Eligibility for benefits after successful completion of probationary period
2 weeks paid vacation after 1 year of service.
Sick days & personal days prorated based on start day.
À propos d'Aerotek:
Notre monde nous tient à cœur. Reconnu Best of StaffingMD par nos clients et le talent que nous recrutons, AerotekMD Inc. se distingue comme chef de file du recrutement et en de la dotation de personnel grâce à sa grande compréhension des liens entre le talent et les affaires. Étant donné qu'Aerotek est un partenaire stratégique de plus de 18 000 clients et 300 000 employés contractuels chaque année, son approche axée sur les gens lui permet d'offrir un avantage concurrentiel à ses clients et des emplois gratifiants à ses employés contractuels. Aerotek, dont le siège social est à Hanover, au Maryland, exploite un réseau de plus de 250 bureaux non franchisés, comptant plus de 8 000 employés internes dévoués à servir nos clients. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Pour en savoir davantage, consultez le site aerotek.com/fr-ca.
Aerotek is acting as an Employment Agency in relation to this vacancy.