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Digital Consumer Experience Specialist At Advocate Health Care

Location: Downers Grove, Illinois

Job Description

Advocate Health Care, the largest health system in Illinois and one of the largest health care providers in the Midwest. Our Corporate Support & Operations Services are equally committed to advancing Advocate's goal of building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

What You Will Do:

The Consumer Experience Support/Coordinator will be responsible for supporting and assisting the implementation and maintenance of Advocate Aurora Health’s consumer-facing digital platforms, portal, virtual health and mhealth. This role will work closely with the consumer experience leader to support and coordinate projects and tasks that contribute to the goals and success of Advoate Aurora’s digital consumer experience strategies and products. This role will collaborate with other members of the digital experience team, public affairs and marketing and other members of Advocate Aurora team members.

Accountabilities:

  • Coordinate digital initiatives projects
  • Collaborate with digital experience team to ensure project timelines and scope
  • Assist in managing timelines and tasks related to implmentation to ensure projects are completed
  • Provide user testing and quality assurance on consumer experience products.
  • Communicate on-going status of projects and keeping stakeholders informed of progress
  • Provide assistance in consumer experience product maintenance and implmentation of feature enhancement
  • Provide dashboard reporting and other consumer experience data
  • Assist in researching and understanding current consumer experience trends
  • Participate in work teams focused on consumer experience products


What You Will Need:

  • Bacchelor's Degree in Marketing, Consumer Science
  • Minimum 3 years digital experience
  • Strong knowledge of web/digital technology, content management systems, appplication developement
  • Strong organizational skills to support consumer experience priorities and projects, and to manage and support multiple projects with aggressive deadlines
  • Proficient with Microsoft Office products and ability to run create dashboards and reports
  • Comfortable in participating and supporting cross-functional team work teams
  • Familiarity with google analytics and google studio
  • Results orientated
  • Ability to create and execute QA, UAT test plans
  • Strong writing and presentation skills
  • Must be results orientated – with a high ability to function in an extremely fast-paced environment.
  • Can work within deadlines, both independently and as part of a large team located in different states.
  • Self-motivated, resourceful with a creative mindset and a self-starter

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.