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Technical Account Manager At [24]7.ai

Location: Toronto, Ontario

Job Description

As a member of the [24]7.ai Team, the Technical Account Manager (TAM) is responsible for the ongoing success of [24]7.ai clients and partners who have launched applications on the [24]7.ai platform. Daily work can span the gamut from technical support and software project management to client/partner relationship management at the operational level.

Candidates must be comfortable working in an open, collaborative environment with smart people that solve problems interactively. Successful candidates are fast learners, self-motivated, and have a proven ability to drive technical solutions to client problems for a service-based business.

At [24]7.ai, the Technical Account Manager has broad responsibilities spanning support engineering through technical account management.

Responsibilities

Support and on-board client and partner applications: Be the primary point of contact as clients and partners build, launch, run and support their applications.

Project manage application updates: For Fortune 50 clients that contract directly with [24]7.ai for services, ensure the successful definition, implementation and launch of application updates consisting of defect fixes and functional enhancements.

Relationship management: Keep client satisfaction high while maximizing client revenue and profitability.

Qualifications