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Jr. I.T. Engineer At 20/20NOW VISION CENTER

Location: New York, New York

Job Description

Title
Jr. I.T. Engineer

Categories
Full Time

Job Information

Main duties and responsibilities:

  • Act as the first point of contact for any IT related issue that come in from our customers or end users
  • Resolve incidents via phone calls, support tickets, and instant messaging app
  • Log all incoming requests into the IT support system
  • Create, track, and closes tickets in accordance to the SLA
  • Create and update troubleshooting documentation for all remote site equipment as necessary
  • Installation of software on both Windows and Mac systems

Qualifications:

  • Minimum 1 to 2 years’ experience in a technical environment or equivalent experience/education
  • Excellent customer service skills a must
  • Flexible work schedule, including Saturdays and evening and some travel
  • Excellent communications, organizational, and time management skills, and the ability to manage multiple priorities
  • Working knowledge of Windows operating systems, and network technologies
  • Working experience with IOS and Android. Know basic troubleshooting steps with mobile devices.
  • Working experience with VOIP phones a plus
  • Basic network troubleshooting of WAPs, Firewalls, routers, and switches
  • Overall knowledge of the hardware and software components of Windows operating system.
  • Working experience with MS Office suite 2013 and up
  • Basic understanding of the 7 layer OSI model and how it applies to business applications
  • Team oriented and an exceptional teammate
  • Ability to adapt to a fast-paced environment while maintaining a positive, professional attitude
  • Knowledge of hardware and cabling technologies for interconnecting multiple devices to a PC
  • Past experience with installation of CAT 6, data and video cables.

Preferred:

  • Prior history working with telemedicine and/or ophthalmic equipment
  • Healthcare I.T. experience
  • Understanding of HIPPAA law and email encryption
  • Knowledge of active directory and MS office 365 configurations