Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Lyft Driver - Earn Extra Cash Entry-Level Jobs - Drive For Lyft Lyft Driver Lyft Driver Lyft Driver Lyft Driver Holiday Jobs - Drive for Lyft Flexible Hours - Lyft Driver Lyft Driver Lyft Driver - Earn Extra Cash Flexible Hours - Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver - Supplement Your Delivery Lyft Driver Holiday Jobs - Drive for Lyft Lyft Driver Lyft Driver Lyft Driver Lyft Driver Lyft Driver Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver - Supplement Your Lyft Driver Lyft Driver - Get Paid the Same Day with Lyft Driver Lyft Driver Holiday Jobs - Drive for Lyft Lyft Driver - Supplement Your Delivery Lyft Driver Lyft Driver - Supplement Your Warehouse Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Full-Time Work - Drive For Lyft Lyft Driver - Supplement Your Warehouse Lyft Driver Lyft Driver Lyft Driver Lyft Driver - Get Paid the Same Day with Lyft Driver Entry-Level Jobs - Drive For Lyft Lyft Driver - Supplement Your Warehouse Entry-Level Jobs - Drive For Lyft Entry-Level Jobs - Drive For Lyft Lyft Driver - Supplement Your Delivery Full-Time Work - Drive For Lyft Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Aecom Aerotek Exact Media Two Sigma WeWork Jane Street Insight Global AsteroidX Doordash Akira Borrowell First Convenience Bank AT&T Shopify Square Amazon Flex American Income Life Peel Regional Police Hatchways Creative Circle Instacart Recovhub Walgreens Vector Marketing Clickworker Microsoft LowCostWebDesignFirm.com 51talk Scotiabank UnitedHealth Group TD Bank Top Hat Paylocity Desjardins mappedin Checkout 51 CI&T Mobeewave The Youth Connection Hootsuite GoParkr SnapTravel ScribbleLive autoTRADER.ca Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Telecommunications Engineer At 1199SEIU Family of Funds

Location: New York, New York

Job Description

Responsibilities

  • Design, implement and support the functionality of the VOIP and SIP assuring availability and QOS SLA’s are met to ensure highest level of voice quality
  • Diagnose and troubleshoot and repair/replace Cisco United Communication (30 applications) phones and accessories
  • Provide support for voice and mobile infrastructure/equipment across all Funds including Moves, Adds and Changes (MACs) in Cisco phone and voicemail systems
  • Develop, maintain and update vectors, announcements using Cisco CUCM to provide Call Center support functions
  • Verint Witness administration call-recording and maintenance system
  • Provide Interactive Voice Response (IVR) administration, troubleshooting and maintenance functions to ensure provider applications are up and running properly
  • Diagnose line/circuit issues, troubleshoot and coordinate with vendors for repair for uninterrupted service
  • Monitor phone, voicemail system and call center applications
  • Order wireless devices, desk phones, headsets and other phone accessories
  • Maintain system documentation for the Organizations UC infrastructure for both Data Centers and regionals
  • Perform additional duties and projects as assigned by management

Qualifications

  • Bachelor’s Degree in Computer Science, Information Science or related field required
  • Minimum of five (5) years relevant experience in Cisco Unified Communications platform (enterprise deployment, administration, technical operations) required
  • Knowledge of Cisco Unity and Cisco Unified Contact Center Enterprise required
  • Experience with scripting, call routing, ARS patterns, call center operations, voice gateways, VoIP phones, IP routing and switching, and QoS
  • Experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and CUSP (Cisco Unified SIP Proxy) in a SIP environment
  • Experience with all phases of project management and planning, time lines, developing business requirements, system needs, and problem resolution
  • Excellent decision making, listening, verbal and written communication skills and a strong customer service ethic
  • Able to instruct, present and lead technical discussions in a group or individual settings