Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Accountant - 414-19 Accounting Coordinator Accounting Clerk - Commercial Property General Accounting Operations Agent Accountant - San Antonio ACCOUNTANT II - 64051015 Financial Assistant - UMHC-Sylvester Senior Accounts Payable Specialist Senior Tax Records Specialist Bookkeeper Accounting Supervisor Accounts Payable Specialist Accountant Senior Accounting Coordinator Accountant III Accountant I Accounting Officer Accountant II Accountant I Accountant II Accountant - Office of Budget Accountant I Accountant I ACCOUNTING TECHNICIAN I Accounting Coordinator Accounting Admin Senior Accountant Derivative Operations Specilaist Accounting Support Staff Accountant-Corporate Office in Accounting Assistant General Accountant III Finance Clerk Staff Accountant 7110 Accounting Collector - Patient Accounting Accounting Specialist 2 Accounting Technician I General Accountant Staff Accountant 2020 Entry-Level Staff Accountant Accounting Clerk Finance Accounting Clerk - Villa Florence Staff Accountant Accountant I Staff Accountant Accountant I Entry Level Accounting Associate Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Two Sigma Aecom WeWork Exact Media Aerotek Jane Street Doordash First Convenience Bank AsteroidX Shopify AT&T Insight Global Hatchways Creative Circle Borrowell Square Amazon Flex Clickworker Instacart Vector Marketing Recovhub Walgreens LowCostWebDesignFirm.com American Income Life Scotiabank 51talk Microsoft Akira TD Bank UnitedHealth Group Paylocity Top Hat Desjardins CI&T mappedin Mobeewave Checkout 51 GoParkr The Youth Connection Peel Regional Police Hootsuite autoTRADER.ca ScribbleLive SnapTravel Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Telecommunications Engineer At 1199SEIU Family of Funds

Location: New York, New York

Job Description

Responsibilities

  • Design, implement and support the functionality of the VOIP and SIP assuring availability and QOS SLA’s are met to ensure highest level of voice quality
  • Diagnose and troubleshoot and repair/replace Cisco United Communication (30 applications) phones and accessories
  • Provide support for voice and mobile infrastructure/equipment across all Funds including Moves, Adds and Changes (MACs) in Cisco phone and voicemail systems
  • Develop, maintain and update vectors, announcements using Cisco CUCM to provide Call Center support functions
  • Verint Witness administration call-recording and maintenance system
  • Provide Interactive Voice Response (IVR) administration, troubleshooting and maintenance functions to ensure provider applications are up and running properly
  • Diagnose line/circuit issues, troubleshoot and coordinate with vendors for repair for uninterrupted service
  • Monitor phone, voicemail system and call center applications
  • Order wireless devices, desk phones, headsets and other phone accessories
  • Maintain system documentation for the Organizations UC infrastructure for both Data Centers and regionals
  • Perform additional duties and projects as assigned by management

Qualifications

  • Bachelor’s Degree in Computer Science, Information Science or related field required
  • Minimum of five (5) years relevant experience in Cisco Unified Communications platform (enterprise deployment, administration, technical operations) required
  • Knowledge of Cisco Unity and Cisco Unified Contact Center Enterprise required
  • Experience with scripting, call routing, ARS patterns, call center operations, voice gateways, VoIP phones, IP routing and switching, and QoS
  • Experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and CUSP (Cisco Unified SIP Proxy) in a SIP environment
  • Experience with all phases of project management and planning, time lines, developing business requirements, system needs, and problem resolution
  • Excellent decision making, listening, verbal and written communication skills and a strong customer service ethic
  • Able to instruct, present and lead technical discussions in a group or individual settings